Thinking in public.
Essays on AI products, product strategy, growth, systems thinking, and decision intelligence. I write to think — so some of these are rougher than others. That's the point.
The RAG honeymoon is over
Retrieval-augmented generation demos beautifully and breaks quietly. Here's what actually fails when a copilot meets production data — and why most of it isn't a model problem.
Evals are the new PRD
When a feature's output is non-deterministic, your spec can't be a list of screens. It has to be a definition of 'good' the whole team agrees on — which is what an eval really is.
From dashboards to decisions
BI tooling has gotten extraordinarily good at showing you what happened. It mostly stalls at the last mile — turning a chart into a decision someone actually makes.
0-to-1 in an enterprise, when the buyer isn't the user
Building a new product inside a large organization means designing for two audiences at once — the person who adopts it and the person who approves it. Ignore either and you stall.